Exactly a decade ago, the Crestchic Service Division was born. Despite starting small, the team had a vision: to provide a world-class after-sales service and ensure that customers’ equipment remained in peak condition.
Ian Casson, Service Manager, commented, “We had been manufacturing load banks for many years and had always provided repairs and spare parts as part of our after sales support. But we recognised the potential to offer so much more. In 2015, we established a dedicated service division to provide structured maintenance, proactive support, and expert engineering solutions. It was a step forward in delivering exceptional after-sales care, ensuring that our customers could rely on us for repairs, ongoing equipment performance, and peace of mind.”
There was overwhelming demand from the start. Customers welcomed the idea of scheduled servicing and maintenance plans. Our ability to quickly respond to issues and supply the right spare parts strengthened relationships and built trust. The team worked tirelessly, learning, adapting, and refining our processes.
Demand for loadbanks servicing and maintenance meant that the team expanded quickly. Beth, who joined in 2016, is still a pivotal member of the team, scheduling all works on sites worldwide. Each year, we welcomed more engineers, streamlined our service offerings, and expanded our reach. What started as a small, reactive operation became a well-oiled, proactive service division.
Today, the Crestchic Service Division is a thriving team of eleven: four full-time office staff ensuring seamless parts, servicing, and warranty management, and six highly skilled engineers who travel globally to support our customers. We no longer just fix problems—we prevent them, offering expert maintenance plans that keep operations running smoothly.
Ian concluded, “Thanks to our dedicated team – past and present – and to our loyal customers who have trusted us to keep their equipment running. We look forward to working with you for years to come.”